Thank you for taking time out to read my latest Blog Post.
This blog post forms part of a of a sequence on Business Tips & Tricks which I shall be running over the next couple of days.
Please bookmark or feel free to share if you find it useful.
If you missed any of my previous blog posts you can read them at Training & Resources
Ideally, when you perform customer service, it’s done on a one-on-one basis with each of your customers. That works quite well in the offline world – but on the Net, that simply won’t do. Your customers are literally all over the Earth, and there’s no way that you can truly deal with each one of them in person. That’s where an Autoresponder comes in.
Buyer service with Autoresponders is quite easy. When an order is placed, an Autoresponder may send out the receipt for the sale, the info for accessing the product, and a ‘thank you’ e-mail.
This occurs whether you’re logged in to your computer or on vacation in an exotic location! However customer service doesn’t always end right there, and if you’re away from your PC, you might be letting your buyers down!
For example, an elderly gentleman sees your product advertised and places an order. Everything runs through just fine, and he receives the receipt, the download info, and your ‘thank you’ e-mail.
Your product is an ebook, compiled into a PDF file. This certain gentleman doesn’t understand what a PDF file is, and he has no clue what you mean by ‘right click to download.’ He needs additional buyer service for the product that he has bought, and there’s nobody available to help him – nobody but an autoresponder.
Arrange an additional autoresponder that will send a list of frequently asked questions or issues that deal with buyer service or how to access the product. Likewise arrange a support autoresponder.
If he sends off a message to support, he ought to get an instant message back letting him know that his message has been received, and how shortly it will be addressed. This will supply him some measure of solace, and in most cases, he will wait that assigned time period for assistance.
All the same, if he doesn’t know how to download the product, and he sends off a message to support, and nothing occurs, he will most likely get very dissatisfied in a very short time period. The difference between a patient buyer and an irate buyer is one simple autoresponder message that can and should be set up in under 5 minutes.
Truly think your ordering process through, and consider the potential issues that might occur for your buyers. Get an Autoresponder set up to address those issues, and you’ll find that your purchasers are more satisfied with your products, and exceedingly satisfied with your buyer service – all because your Autoresponders handled their Issues immediately!
Values make us as an individual and define how we invest our time, energy and cash. If our values are high, we may reach the limits of improving our personal and business life.
Throughout our life, we choose what we want to do with our time. Time is crucial, since time runs out quick. For this reason you, wish to invest time, spending your time wisely. Spending time wisely includes activities, entertainment, work, quality time and so on.
The average individual spends most of their day working. At the end of the day they return home to spend time watching TV, or engaging in activities with the family. Regrettably, family is a thing of the past. If you wish to better your life, you are going to have to work in the family.
To accomplish a time frame that works for everybody try considering discovering new interests. If you discover fresh ideas, it will help you open the doors to success.
Your directions in life are based on fresh ideas. For example, if you come home after work most times without spending time with the family, try practicing eating at the dinner table each night with your family. Don’t allow room for excuses.
As you eat together, take time to ask how each person’s day went. This has proven to enhance relationships. If you enhance relationship, you’re also building a new bridge to personal improvement.
One of the biggest errors some individuals make is hanging out with poor influences. If you hang out with poor influences, you’re wasting time. Your values are low.
You’ll have to build your values to better your personal and business life by changing company. You want to hang around with favorable influences.
Finding fresh positive influences is a key to success. Anybody who thinks positive will rub off on you, is right. To have new positive influences you have to learn communication skills.
Don’t be afraid to smile and say hi. There’s nothing wrong with being friendly. One has to use good judgment however, since this world is filled with foul characters that have harmful intents. In addition, many individuals nowadays fear friendliness.
If you learn to communicate however, you’re building blocks that lead you to a happier future. Failure to communicate is among the leading reasons why businesses fail, relationships falter, and kids kill and so on.
Communication comes in a lot of forms. Sometimes if you sit and listen as well as pay attention to gestures or body languages you learn best.
Observation is the elemental key that helps you to gain successfully and learn to develop skills that lead you to improve your personal and business life.
You have a lot of options. Take those options, use them to your advantage and you’re on the road to improving your business.
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